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Shipment

The making of your bespoke shoes and delivery time takes up to 15 working days from the date your order is confirmed. In all instances estimated delivery times will be displayed at the checkout for your product.

Zebba makes every effort to deliver your custom made shoes or other product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made shoes or other product has not arrived after the estimated delivery time, please contact us.

We encourage you to visit the "Your Account" section on our Website to view the delivery status of your custom made shoes or other product.

Unless otherwise agreed by us, we will deliver your custom made shoes or other product to the address indicated on your order confirmation. If no one is available to take delivery of your order, our carrier may leave a card so you can pick-up your custom made shoes or other product from a third party address.

We will use our reasonable efforts to deliver your custom made shoes or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. To the extent permitted by law, Zebba will not be liable for any delay or inability to deliver your order within the estimated timeframe.

Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation.

When designing your bespoke shoes, the images displayed are a representation only, the actual shoe that is custom made for you may differ to the represented images. Your ability to return shoes is subject to the Zebba's return policy.

When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable).

 
Free Shipping
We do not charge our customers anything for the shipment. All delivery charges are borne by Zebba.
ONLY IN INDIA
 
Made with love
Most of our shoes are handcrafted so it takes around 7 working days to process and courier your order. However, in the rarest of rare cases, it may take up to 10-12 business days.
 
15 days replacement
All unworn and undamaged products, unless specified, can be exchanged. We are happy to take back unused products within 15 days. We’ll replace and send you a new product.